925jewelrystore web store FAQ section

Orders typically ship within 24 hours of receipt. Occasionally, some orders may take 48 hours. If an order will take longer than 48 hours, you will be notified and given the opportunity to change or cancel your order. Orders received on Friday typically ship on Monday. We observe all Federal holidays. Orders will not ship on Federal Holidays.

We typically use the US Postal Service, First Class Mail. Delivery Confirmation numbers and tracking numbers are used for everything except items shipped in flat envelopes.

It depends. We typically ship orders within 24 to 48 hours of receipt. We typically use First Class Mail. First Class Mail can take several days, possibly up to 5 days. We use USPS Priority Mail for expedited deliveries. Priority Mail typically takes 1 to 3 days. If you have paid for overnight service, then delivery will be the next business day after we ship your item. Please note that your order will probably not arrive the very next day after you have placed your order. Why? Well, if you place the order late in the day, we may have already processed and shipped the orders for the day. Your order would then be scheduled for processing the next business day resulting in a 2 day delivery. If your order was placed late on a Friday, Your order would not be processed until the following Monday for delivery Tuesday, resulting a 4 day delivery. And finally.....if your Friday order happens to fall on a federal holiday weekend, your shipment would not be shipped until Tuesday, resulting in a Wednesday delivery, which would be a 5 day delivery for a next-day order. Please plan accordingly.

Items must be returned in the same condition as advertised and within 30 days of receipt for a full item purchase price refund. All shipping/handling fees are the responsibility of the purchaser. RMAs are NOT required. We suggest you use a traceable and trackable method for your return. We are not responsible for misdelivered or undelivered returns. Items received after 30 days will be refused and no refunds will be issued. Refunds are typically processed within 1 week of of the date we receive your returned item.